Privacy Policy

Last updated: January 2024

Introduction

fjord-hawk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fjord-hawk.com or use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, and other contact information you voluntarily provide when filling out forms or corresponding with us.
• Project Information: Details about your localisation requirements, source materials, and business needs shared during consultations or project submissions.
• Usage Data: Information our servers automatically collect when you access our website, such as IP address, browser type, operating system, access times, and pages viewed.
• Cookies and Tracking: Data collected through cookies and similar tracking technologies as described in our Cookies Policy.

How We Use Your Information

We use the information we collect for purposes including:

• Responding to your enquiries and providing customer support
• Processing and fulfilling service requests
• Sending administrative information such as project updates
• Improving our website and services based on usage patterns
• Complying with legal obligations and protecting our rights

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With service providers who assist in operating our website or conducting our business, under confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• With your consent or at your direction

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the purposes for which it is processed.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure under certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise these rights, please contact us using the details provided below.

Security Measures

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your personal information in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

fjord-hawk
47 Whitmore Street
London, EC2A 4BH
United Kingdom

[email protected]